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AI Assistant for IT Self-Service Support

Accountable

Veterans Affairs Canada (VAC)

Functional Modes

Creating (Generative AI)

Human decides

Purpose

Inform

Input Dataset

Operational data Pseudonymous data

Algorithm or Model

Language Models

Output Dataset

Generated content Anonymized data

Details

This AI assistant helps Veterans Affairs Canada employees resolve standard IT issues on their own, without calling the help desk. It uses generative AI and retrieval-augmented generation to answer questions based on official IT policies and training materials. The system is currently in development and is intended for internal government staff only. Users are informed that they are interacting with an AI.