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AI Assistant for IT Support and Service Requests

Accountable

Agriculture and Agri-Food Canada (AAFC)

Functional Modes

Creating (Generative AI)

Human decides

Purpose

Inform

Input Dataset

Operational data Anonymized data

Algorithm or Model

Language Models

Output Dataset

Generated content Anonymized data

Details

Milo 2.0 is a conversational AI chatbot embedded in Agriculture and Agri-Food Canada's enterprise IT service management platform. It helps Government of Canada employees get answers to common IT questions and submit IT support tickets without speaking to a technician. The system uses a large language model (LLM) and a knowledge base of IT articles to respond in natural language. Users are informed that they are interacting with an AI system.