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AI-Powered Social Media Sentiment Analysis for Veterans Affairs

Accountable

Veterans Affairs Canada (VAC)

Functional Modes

Deciding (Analytical AI)

Human decides

Purpose

Planning & Decision-making

Input Dataset

About behaviour Anonymized data

Algorithm or Model

Affect & Emotion Analysis

Output Dataset

About a measurement Anonymized data

Details

This system uses natural language processing to automatically analyze the sentiment of public comments posted on Veterans Affairs Canada's social media platforms. It is operated by Government of Canada employees to track how the public feels about VAC's communications and services. The system processes publicly posted social media content and does not collect personal information. Members of the public are not informed that AI is being used to analyze their comments.