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AI Assistant for Government Employee Learning and Support

Accountable
Canada School of Public Service (CSPS)
Functional Modes
Understanding (Semantic AI)
Human decides
Purpose
Inform
Input Dataset
About behaviour Anonymized data
Algorithm or Model
Language Models
Output Dataset
Generated content Anonymized data

MAIA is a conversational AI chatbot integrated into the Canada School of Public Service's Client Contact Centre, designed to help Government of Canada employees find courses and get answers to common questions. It uses semantic search over FAQs and the CSPS course catalogue to provide relevant responses. Users are informed that they are interacting with an AI, and the system applies PII masking to protect personal information submitted in conversation.

Sources for this disclosure

This disclosure was drafted with AI assistance.

Schema: ai@2026-05-06-beta

Government of Canada – DTPR AI Register