The Financial Consumer Agency of Canada operates an artificial intelligence system using Azure Machine Learning and Large Language Models to analyze consumer complaints data and develop a Market Conduct Risk Model. This system is currently in production and is used by Government of Canada employees to support risk-based supervision strategies in the financial sector.
The system processes complaints data through advanced language models to identify patterns, assess risks, and inform regulatory decision-making. This AI-assisted analysis helps the Agency prioritize supervisory activities and identify emerging market conduct issues that may affect consumers.
This system does not process personal information about consumers. The analysis focuses on complaint patterns and market conduct indicators to support the Agency's regulatory oversight functions. As a government AI system, it operates under Canadian federal privacy and AI governance frameworks.
