AI-Assisted Classification of Employment Record Comments

This system automatically reads the free-text comment field on Records of Employment submitted by employers and determines whether those comments contain information about the reason an employee left their job. When it finds relevant information, it may update the Reason for Separation code used in Employment Insurance (EI) benefit processing. The system handles straightforward cases to reduce the workload of Service Canada agents, while more complex cases are still reviewed by a human. Importantly, users are not informed that AI is involved in processing their information.