AI-Assisted Triage for Employment Insurance Claim Reviews

This system uses a machine learning model to classify Employment Insurance claim recalculations into three categories — benefit increase, benefit decrease, or no change — so that officers can focus their attention on cases most likely to affect a claimant's payment. Cases predicted to result in no change may be closed without full officer review, though clients can request human reconsideration at any time. The system is used internally by Government of Canada employees and does not make final benefit decisions on its own.