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AI Assistant for Old Age Security Benefit Agents

Accountable

Employment and Social Development Canada (ESDC)

Functional Modes

Creating (Generative AI)

Human decides

Purpose

Eligibility & Public Benefits

Input Dataset

Operational data Pseudonymous data

Algorithm or Model

Language Models

Output Dataset

Generated content Anonymized data

Details

This AI-powered chatbot helps Employment and Social Development Canada employees who process Old Age Security (OAS) benefits find answers to policy questions quickly using the Cúram system. It draws on program knowledge articles, policies, and training materials to generate responses in real time. The system is used only by government employees — it does not directly interact with benefit applicants or recipients. No personal information about benefit recipients is processed by this system.