AI Triage for Employment Insurance Claim Recalculations

This system uses a machine learning model to classify a backlog of older Employment Insurance claim recalculations into three outcome categories: benefit increase, benefit decrease, or no change. Claims predicted to result in no change are closed automatically, while those likely to result in a benefit change are prioritized for human processing. The model operates on Protected A personal information held by Employment and Social Development Canada and replaces decisions that would otherwise be made by a human agent.