DWSD Evolution - Gen-AI is an artificial intelligence system being developed by the Canada Revenue Agency to help employees find answers to common IT support questions without requiring direct assistance from the NITSD (National Information Technology Support Desk). The system creates a unified repository of information from Fusion knowledge articles, allowing employees to self-serve and resolve their own IT issues more quickly.
This system affects Government of Canada employees who use IT services by potentially reducing wait times for support and empowering them to find solutions independently. The AI uses generative AI technology to help employees search and understand technical documentation more effectively.
The system is currently in development and does not involve personal information collection. Employees should know that this tool is designed to streamline IT support processes and free up IT staff resources for more complex technical issues.
