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AI Chatbot for Public Tax Enquiries

Accountable
Canada Revenue Agency (CRA)
Functional Modes
Creating (Generative AI)
Human decides
Purpose
Inform
Input Dataset
About behaviour Anonymized data
Algorithm or Model
Language Models
Output Dataset
Generated content Anonymized data

The Canada Revenue Agency is developing a generative AI chatbot powered by ChatGPT to answer general tax and service enquiries from members of the public. The system draws on publicly available, unclassified CRA website content to generate responses. No personal information is collected or processed. Users are informed that they are interacting with an AI system.

Sources for this disclosure

This disclosure was drafted with AI assistance.

Schema: ai@2026-05-06-beta

Government of Canada – DTPR AI Register