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AI Assistant for IT Support Knowledge and Self-Service

Accountable

Canada Revenue Agency (CRA)

Functional Modes

Creating (Generative AI)

Human decides

Purpose

Inform

Input Dataset

Operational data Anonymized data

Algorithm or Model

Language Models

Output Dataset

Generated content Anonymized data

Details

This system is a generative AI tool built for Canada Revenue Agency employees to find answers to IT support questions without contacting the NITSD help desk directly. It draws on a unified repository of knowledge articles so staff can resolve common requests themselves. No personal information is collected or processed. Users are informed that they are interacting with an AI system.