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AI Assistant for IT Support and Service Desk

Accountable
Public Services and Procurement Canada (PSPC)
Functional Modes
Understanding (Semantic AI)
Human decides
Purpose
Inform
Input Dataset
About behaviour Identifiable data
Algorithm or Model
Language Models
Output Dataset
A recommendation or prediction Identifiable data

MAX is a conversational AI chatbot deployed by Public Services and Procurement Canada to help Government of Canada employees resolve common IT issues — such as password resets and software requests — without contacting a human agent. The system is available 24 hours a day and can escalate to a human agent when needed. Users are informed that they are interacting with an AI system, and the system handles personal information in the course of providing support.

Sources for this disclosure

This disclosure was drafted with AI assistance.

Schema: ai@2026-05-06-beta

Government of Canada – DTPR AI Register