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AI-Assisted Document Reading for Veterans Disability Claims

Accountable
Veterans Affairs Canada (VAC)
Functional Modes
Sensing (Perceptive AI)
Human decides
Purpose
Eligibility & Public Benefits
Input Dataset
Sensitive personal information Identifiable data
Algorithm or Model
Computer Vision
Output Dataset
Sensitive personal information Identifiable data

This system uses AI to read handwritten and typed text in Veterans Affairs Canada client files, helping process disability benefit applications faster and reduce the backlog. It extracts information from scanned paper documents and health records to support human decision-makers, who retain final authority on all eligibility determinations. Importantly, clients are not currently informed that AI is being used in the handling of their files.

Sources for this disclosure

This disclosure was drafted with AI assistance.

Schema: ai@2026-05-06-beta

Government of Canada – DTPR AI Register