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AI-Assisted Triage of Immigration Client Enquiries

Accountable
Immigration, Refugees and Citizenship Canada (IRCC)
Functional Modes
Deciding (Analytical AI)
Human decides
Purpose
Inform
Input Dataset
Sensitive personal information Identifiable data
Algorithm or Model
Classification & Prediction
Output Dataset
A recommendation or prediction Anonymized data

Immigration, Refugees and Citizenship Canada uses AI tools from Amazon Web Services to automatically sort and route incoming client enquiries, aiming to reduce response times and improve the client experience. Government employees review the sorted enquiries and respond to clients. The AI does not make final decisions about immigration cases — it helps staff prioritize and direct incoming messages.

Sources for this disclosure

This disclosure was drafted with AI assistance.

Schema: ai@2026-05-06-beta

Government of Canada – DTPR AI Register