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AI-Powered Chatbot for Government Service Delivery

Pro B is an AI chatbot and agent interface system currently in development by Indigenous Services Canada. This foundational tool enables government employees to interact with advanced AI models through a conversational interface, similar to existing systems like CANChat and Radia. The system incorporates agents, knowledge bases, and integrated tools to help the department implement various use cases while reducing the need for separate Microsoft 365 Copilot licenses.

The system is designed to process internal service-related data during its initial phases, with careful risk assessment and stakeholder engagement planned before handling more sensitive information. Pro B combines generative AI capabilities including text summarization, document creation, image generation, code execution for data analysis, and speech-to-text functionality to support government employees in their daily work. The system involves processing personal information and is built using open-source technology.

As the system develops, it may eventually integrate with Microsoft Graph for email, calendar, and SharePoint access, further streamlining government workflows. The development approach emphasizes code reusability across departments to reduce overall implementation costs and promote efficiency across the Government of Canada.

Government of Canada – AI Register