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AI-Assisted Triage for Immigration Applications

Border & Immigration

What it collects that can identify you

Sensitive personal information
Identifiable data
  • Immigration application data submitted by individuals, including personal details required for temporary resident visa, visitor record, and spousal or common-law partner applications.

Government of Canada AI Register — 2526-IRCC-002

Run by
Immigration, Refugees and Citizenship Canada (IRCC)
Where
No fixed location
Kept
Not stated by the Helpful Places.
Shared with
Accountable organization
Your copy
You cannot see the data it holds about you. What you can do

What it is for

Border & Immigration

This system uses advanced analytics to identify routine and straightforward immigration applications — including temporary resident visas, visitor records, and spousal applications — so they can be processed faster. It is used internally by Immigration, Refugees and Citizenship Canada (IRCC) staff, not by applicants directly. Applicants should be aware that an algorithm may influence the speed and path by which their file is reviewed.

What it collects and what happens to it

Data taken in

Sensitive personal information
Identifiable data
  • Immigration application data submitted by individuals, including personal details required for temporary resident visa, visitor record, and spousal or common-law partner applications.

Government of Canada AI Register — 2526-IRCC-002

Processing

Classification & Prediction
  • Uses advanced analytics to classify immigration applications as routine or non-routine, enabling faster routing of straightforward cases.

Government of Canada AI Register — 2526-IRCC-002

What it does

Deciding (Analytical AI)
Human decides
  • The system scores or classifies incoming immigration applications as routine or non-routine. IRCC staff make the final processing decisions based on this triage output.

Government of Canada AI Register — 2526-IRCC-002

Outputs

A recommendation or prediction
Anonymized data
  • A triage classification (routine vs. non-routine) for each application, which recommends a faster processing track. IRCC staff use this recommendation to prioritize their workload.

Government of Canada AI Register — 2526-IRCC-002

Run by

Immigration, Refugees and Citizenship Canada (IRCC)
  • The federal department that deploys and operates this AI system to triage immigration applications for faster processing.

Government of Canada AI Register — 2526-IRCC-002

Built by

IBM
  • IBM developed the advanced analytics system used to identify routine immigration applications for faster processing.

Government of Canada AI Register — 2526-IRCC-002

Kept for

Not stated by the Helpful Places.

Shared with

Not available to me
  • The triage classification produced by this system is an internal tool for IRCC staff and is not directly accessible to applicants. Applicants cannot view their routine/non-routine classification.

Government of Canada AI Register — 2526-IRCC-002

Available to the accountable organization
  • Triage outputs and application data are available to IRCC staff (GC employees) who use the system to make processing decisions.

Government of Canada AI Register — 2526-IRCC-002

Stored

Not stated by the Helpful Places.

How to read the colours

Can it identify you?

Anonymized data
Data about people with the link to who is broken. Stripped of identifiers, blurred, aggregated, or noised so this system can’t reasonably tie a record back to an individual.
Pseudonymous data
Each person’s data is tied to a token (hash, ID, template) that lets this system recognise the same person across events, but the token itself doesn’t reveal a name. Reidentification is possible with extra information.
Identifiable data
The data either contains a direct identifier (name, address, account name, recognisable face or voice, plate number) or carries a token this system uses to look up legal identity during processing.

Who completes the loop?

Human decides
This mode suggests; a person decides what to do next. The AI is always advisory — a human is in the loop on every decision. Example: a triage tool ranks cases for a clinician who chooses which to see first.
Human executes
This mode decides; a person carries out the result. Example: an optimizer plans the day’s trash-collection routes, and drivers run them.
Autonomous
This mode decides and acts on its own. No person reviews each decision or carries out the resulting action.

Definitions from the DTPR standard. Amber is about your data, violet about who decides. The fuller the shape and the deeper the colour, the more identifying the data or the less a person is involved.

What you can do

Ask about this system

Questions go to the Helpful Places, not the vendor.

Your rights

  • Right to Algorithmic TransparencyApplicants have the right to know that IRCC uses automated analytics to identify routine applications for faster processing. This system is publicly disclosed through the Government of Canada's AI Register. For more information, contact IRCC through their official channels at ircc.canada.ca.
  • Right to a Human ReviewThe primary users of this system are GC employees, meaning human staff make final decisions on immigration applications. The AI system provides a recommendation only. Applicants who believe their application was processed incorrectly may contact IRCC or request a review through standard immigration appeal processes.

Risks and safeguards

  • Civil liberties harmAutomated triage of immigration applications may create systemic patterns of faster or slower processing along demographic lines, potentially affecting applicants' rights to fair and equal treatment. Applications to immigration programs involve highly sensitive decisions affecting individuals' ability to enter or remain in Canada.Safeguard: The system is used by GC employees (not fully automated), meaning human review remains part of the process. The system is registered on the Government of Canada's AI register, providing public transparency about its existence and use.
  • Reputational harmIf the system incorrectly classifies an application as non-routine, applicants may face longer processing times without knowing an algorithm contributed to the delay, or may be stigmatized by an erroneous classification in their file.Safeguard: IRCC staff retain decision authority; the algorithm provides a recommendation only, and staff can override it. Public registration of the system allows scrutiny of its use.