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AI Assistant for Public Service Training and Course Discovery

Education & Learning · Wayfinding & Services

What it collects

About behaviour
Anonymized data
  • User queries submitted to the chatbot during course search sessions. These are the questions and search terms that learners type to discover training options. PII masking is applied before processing.
Operational data
Anonymized data
  • CSPS course catalogue entries, select CSPS course content, and Brightspace learning management system data used as the knowledge base for retrieval-augmented generation.
Run by
Canada School of Public Service (CSPS)
Where
No fixed location
Kept
Not stated by the Helpful Places.
Shared with
Accountable organization
Your copy
You cannot see the data it holds about you. What you can do

What it is for

Education & LearningWayfinding & Services

SchoolGPT is a conversational AI chatbot integrated into the Canada School of Public Service course catalogue to help Government of Canada employees find and navigate training options. It uses semantic search and retrieval-augmented generation to match learner questions to relevant courses and content. Users are informed that they are interacting with AI. The system does not collect personal information.

What it collects and what happens to it

Data taken in

About behaviour
Anonymized data
  • User queries submitted to the chatbot during course search sessions. These are the questions and search terms that learners type to discover training options. PII masking is applied before processing.
Operational data
Anonymized data
  • CSPS course catalogue entries, select CSPS course content, and Brightspace learning management system data used as the knowledge base for retrieval-augmented generation.

Processing

Language Models
  • Large language model hosted on Microsoft Azure, used to interpret learner queries and generate natural-language responses grounded in retrieved course content via RAG.
Search & Retrieval
  • Semantic search (RAG) retrieves relevant passages from the CSPS course catalogue and course content to ground the language model's responses in authoritative training information.
Privacy-Preserving Transformation
  • PII masking is applied to user queries before processing, removing or obscuring any personally identifiable information a user may inadvertently include in their course-search queries.

What it does

Understanding (Semantic AI)
Human decides
  • Retrieval-augmented generation (RAG) is used to understand learner queries, match them against the CSPS course catalogue and course content, and surface relevant training recommendations. The learner decides which course to take.
Creating (Generative AI)
Human decides
  • The chatbot generates conversational responses to learner questions, composing natural-language answers grounded in retrieved course catalogue content. The learner retains control over enrolment decisions.

Outputs

A recommendation or prediction
Anonymized data
  • Course recommendations and conversational guidance returned to the learner. These are advisory outputs — the system suggests relevant CSPS training options but does not enrol learners or make binding decisions on their behalf.
Generated content
Anonymized data
  • Natural-language conversational responses generated by the language model in reply to learner queries about available CSPS courses and training pathways.

Run by

Canada School of Public Service (CSPS)
  • Government of Canada department responsible for deploying and operating SchoolGPT as part of its learning and course-search platform for federal public servants.

Government of Canada AI Register — SchoolGPT

Built by

Microsoft Azure
  • Cloud platform vendor providing the underlying AI infrastructure and services on which SchoolGPT is built and hosted.

Government of Canada AI Register — SchoolGPT

Kept for

Not stated by the Helpful Places.

Shared with

Available to the accountable organization
  • Session and interaction data generated by SchoolGPT is accessible to the Canada School of Public Service for system monitoring, improvement, and accountability purposes.
Not available to me
  • Individual users do not have a mechanism described in the register to access the interaction logs or system outputs associated with their own queries.

Stored

Stored on 3rd Party Cloud
  • SchoolGPT is built on Microsoft Azure cloud infrastructure, which hosts the AI services and processes user interactions.
  • Duration: Not specified in the register
How to read the colours

Can it identify you?

Anonymized data
Data about people with the link to who is broken. Stripped of identifiers, blurred, aggregated, or noised so this system can’t reasonably tie a record back to an individual.
Pseudonymous data
Each person’s data is tied to a token (hash, ID, template) that lets this system recognise the same person across events, but the token itself doesn’t reveal a name. Reidentification is possible with extra information.
Identifiable data
The data either contains a direct identifier (name, address, account name, recognisable face or voice, plate number) or carries a token this system uses to look up legal identity during processing.

Who completes the loop?

Human decides
This mode suggests; a person decides what to do next. The AI is always advisory — a human is in the loop on every decision. Example: a triage tool ranks cases for a clinician who chooses which to see first.
Human executes
This mode decides; a person carries out the result. Example: an optimizer plans the day’s trash-collection routes, and drivers run them.
Autonomous
This mode decides and acts on its own. No person reviews each decision or carries out the resulting action.

Definitions from the DTPR standard. Amber is about your data, violet about who decides. The fuller the shape and the deeper the colour, the more identifying the data or the less a person is involved.

What you can do

Ask about this system

Questions go to the Helpful Places, not the vendor.

Your rights

  • Right to Be Informed of AI UseGovernment of Canada employees are informed that they are interacting with an AI system when using SchoolGPT. The register confirms AI use is disclosed to users.
  • Right to Algorithmic TransparencyThe system's existence and general function — conversational course search using semantic search and RAG — are publicly disclosed via the Government of Canada AI register. Further details about the logic and model used are available through the register entry.

Risks and safeguards

  • Psychological harmThe system may generate incorrect or misleading course recommendations, leading to learner frustration or misdirected training effort.Safeguard: RAG grounds responses in authoritative CSPS catalogue content to reduce hallucination; users are informed they are interacting with AI and retain final decision-making on course enrolment.