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AI Assistant for Tax and Revenue Agency Employees

Employment & Work

What it collects that can identify you

Sensitive personal information
Identifiable data
  • The system is authorized to handle information up to and including Protected B, which may include employee queries containing taxpayer or personal financial information. The Commport and T1 Message Bank data sources suggest potential access to individual taxpayer communication data.

Also collects operational data, which is anonymized data.

Run by
Canada Revenue Agency (CRA)
Where
No fixed location
Kept
Not stated by the Helpful Places.
Shared with
Accountable organization, Vendor
Your copy
You cannot see the data it holds about you. What you can do

What it is for

Employment & Work

Genni is a secure generative AI tool built for Canada Revenue Agency employees, allowing them to draft content, analyse text, and classify information using government and tax-related knowledge bases — all within a Protected B-rated cloud environment. It is an internal workforce tool, not a public-facing service, so it does not make decisions about taxpayers directly. Employees should know that their interactions with Genni may be processed in a cloud infrastructure operated by Microsoft.

What it collects and what happens to it

Data taken in

Operational data
Anonymized data
  • Genni draws on a range of government knowledge bases as retrieval sources, including Canada.ca publications, Corporate Strategies, Call Centre Manuals (THG, BERG, ITE), Tax Folios, and Service Feedback Program Manuals. These are institutional documents, not records about individual taxpayers.
Sensitive personal information
Identifiable data
  • The system is authorized to handle information up to and including Protected B, which may include employee queries containing taxpayer or personal financial information. The Commport and T1 Message Bank data sources suggest potential access to individual taxpayer communication data.

Processing

Language Models
  • Genni is built on large language model technology (described as a Generative AI system) provided by Microsoft, enabling natural-language content generation, text analysis, and classification for CRA employees.
Search & Retrieval
  • Genni retrieves relevant content from curated government knowledge bases (Tax Folios, Manuals, Canada.ca publications, T1 Message Bank) to ground its generative responses.

What it does

Creating (Generative AI)
Human decides
  • Genni generates text content (e.g. drafts, summaries) in response to employee prompts. Employees review and decide whether to use the generated output.
Understanding (Semantic AI)
Human decides
  • Genni performs text and speech analysis, extracting meaning from employee queries and from the knowledge-base sources (tax folios, manuals, publications) to surface relevant information.
Deciding (Analytical AI)
Human decides
  • Genni classifies and predicts based on structured inputs from employees, supporting categorization tasks as part of its reported classification and prediction capability.

Outputs

Generated content
Anonymized data
  • The primary output of Genni is AI-generated text — drafts, summaries, analyses, and responses to employee queries — produced for internal CRA staff use. These outputs are not published externally and are reviewed by employees before any further use.
A recommendation or prediction
Anonymized data
  • In addition to generating content, Genni may produce classifications and predictions (as declared in the register) that function as recommendations to employees, who retain final decision authority.

Run by

Canada Revenue Agency (CRA)
  • The Canada Revenue Agency is the federal department that administers tax laws and benefit programs for the Government of Canada. It deployed Genni as an internal generative AI tool for its employees.

Government of Canada AI Register — Genni

Built by

Microsoft
  • Microsoft provides the cloud-based infrastructure and underlying generative AI technology that powers Genni. The system is described as a vendor-developed solution hosted on Microsoft's cloud platform.

Government of Canada AI Register — Genni

Kept for

Not stated by the Helpful Places.

Shared with

Available to the accountable organization
  • Outputs and interaction logs generated by Genni are available to the Canada Revenue Agency as the deploying organization. Access is limited to authorized CRA employees and administrators.
Available to vendor
  • As the cloud infrastructure provider, Microsoft may have access to data processed through Genni as part of the hosting arrangement. The extent of this access should be governed by the CRA's contract with Microsoft.
Not available to me
  • Genni is an internal government tool. Members of the public and taxpayers do not have access to the system, its outputs, or any data it processes.

Stored

Stored on 3rd Party Cloud
  • Genni operates as a cloud-based solution hosted by Microsoft. Data processed by the system resides in Microsoft's cloud infrastructure, subject to the CRA's data governance requirements for Protected B information.
  • Duration: Not specified in the register
How to read the colours

Can it identify you?

Anonymized data
Data about people with the link to who is broken. Stripped of identifiers, blurred, aggregated, or noised so this system can’t reasonably tie a record back to an individual.
Pseudonymous data
Each person’s data is tied to a token (hash, ID, template) that lets this system recognise the same person across events, but the token itself doesn’t reveal a name. Reidentification is possible with extra information.
Identifiable data
The data either contains a direct identifier (name, address, account name, recognisable face or voice, plate number) or carries a token this system uses to look up legal identity during processing.

Who completes the loop?

Human decides
This mode suggests; a person decides what to do next. The AI is always advisory — a human is in the loop on every decision. Example: a triage tool ranks cases for a clinician who chooses which to see first.
Human executes
This mode decides; a person carries out the result. Example: an optimizer plans the day’s trash-collection routes, and drivers run them.
Autonomous
This mode decides and acts on its own. No person reviews each decision or carries out the resulting action.

Definitions from the DTPR standard. Amber is about your data, violet about who decides. The fuller the shape and the deeper the colour, the more identifying the data or the less a person is involved.

What you can do

Ask about this system

Questions go to the Helpful Places, not the vendor.

Your rights

  • Right to Be Informed of AI UseThe register confirms that AI use is disclosed to users (GC employees). Employees are informed that they are interacting with a generative AI system when using Genni.
  • Right to Purpose LimitationGenni is described as a tool for employees to securely complete Generative AI tasks at Protected B — use is restricted to this internal government purpose. Employees have the right that their interactions are not used for purposes beyond those declared by the CRA.

Risks and safeguards

  • Societal & cultural harmGenerative AI may produce inaccurate or hallucinated content that employees could act on in tax administration contexts, potentially affecting taxpayer outcomes indirectly.Safeguard: Genni positions employees as final decision-makers (human-decides autonomy), and the human review step before any downstream use reduces this risk. The restriction to Protected B and use of curated knowledge bases (Tax Folios, official manuals) further grounds outputs in authoritative sources.
  • Psychological harmEmployees working with Protected B information, including sensitive taxpayer data, through an AI intermediary may face concerns about privacy, monitoring of their queries, or the reliability of AI-generated guidance in high-stakes tax matters.Safeguard: The system is explicitly scoped to the Protected B security tier and hosted in a cloud environment meeting government security standards, providing a framework for employee trust. Disclosure of AI use to employees (confirmed in register) supports informed use.