AI Assistant for Public Enquiries Drafting and Translation

Inform · Translation & Language Access

What it collects that can identify you

Sensitive personal information

Identifiable data

Public enquiry messages submitted to ISC's public enquiries center, which may contain the name, contact details, and personal circumstances of the person writing in.

Government of Canada AI Register — 2526-ISC-SAC-002

Also collects operational data, which is anonymized data.

Run by: Indigenous Services Canada (ISC)
Where: No fixed location
Kept: Not stated by the Helpful Places.
Shared with: Accountable organization

What it is for

Inform

Translation & Language Access

This AI tool helps Indigenous Services Canada employees draft replies to public enquiries and translate content, drawing on publicly available information. It is used internally by government staff, not directly by members of the public. Citizens who send enquiries to ISC may have their messages reviewed and responded to with the assistance of this system.

What it collects and what happens to it

Data taken in

Sensitive personal information

Identifiable data

Public enquiry messages submitted to ISC's public enquiries center, which may contain the name, contact details, and personal circumstances of the person writing in.

Government of Canada AI Register — 2526-ISC-SAC-002

Operational data

Anonymized data

Publicly available information used as the knowledge base from which the assistant draws when drafting replies.

Government of Canada AI Register — 2526-ISC-SAC-002

Processing

Language Models

A large language model (LLM) is used to understand incoming enquiry text and generate draft reply content and translations in both official languages.

Government of Canada AI Register — 2526-ISC-SAC-002

What it does

Creating (Generative AI)

Human decides

Generates draft reply text for public enquiries. Employees review and decide whether to use, modify, or discard the generated draft before sending.

Government of Canada AI Register — 2526-ISC-SAC-002

Understanding (Semantic AI)

Human decides

Understands the meaning and intent of incoming public enquiries and retrieves relevant publicly available information to inform draft responses.

Government of Canada AI Register — 2526-ISC-SAC-002

Outputs

Generated content

Anonymized data

Draft reply text and translations presented to ISC employees for review. The employee decides whether to send the draft, modify it, or discard it.

Government of Canada AI Register — 2526-ISC-SAC-002

Run by

Indigenous Services Canada (ISC)

Indigenous Services Canada (ISC) is the federal department that deploys this AI assistant to support its public enquiries center staff.

Government of Canada AI Register — 2526-ISC-SAC-002

Built by

Not stated by the Helpful Places.

Kept for

Not stated by the Helpful Places.

Shared with

Available to the accountable organization

Outputs (draft replies and translations) are available only to ISC employees using the tool in their work. The register does not indicate that outputs are shared externally.

Government of Canada AI Register — 2526-ISC-SAC-002

Stored

Not stated by the Helpful Places.

How to read the colours

Can it identify you?

Anonymized data: Data about people with the link to who is broken. Stripped of identifiers, blurred, aggregated, or noised so this system can’t reasonably tie a record back to an individual.
Pseudonymous data: Each person’s data is tied to a token (hash, ID, template) that lets this system recognise the same person across events, but the token itself doesn’t reveal a name. Reidentification is possible with extra information.
Identifiable data: The data either contains a direct identifier (name, address, account name, recognisable face or voice, plate number) or carries a token this system uses to look up legal identity during processing.

Who completes the loop?

Human decides: This mode suggests; a person decides what to do next. The AI is always advisory — a human is in the loop on every decision. Example: a triage tool ranks cases for a clinician who chooses which to see first.
Human executes: This mode decides; a person carries out the result. Example: an optimizer plans the day’s trash-collection routes, and drivers run them.
Autonomous: This mode decides and acts on its own. No person reviews each decision or carries out the resulting action.

Definitions from the DTPR standard. Amber is about your data, violet about who decides. The fuller the shape and the deeper the colour, the more identifying the data or the less a person is involved.

What you can do

Ask about this system

Questions go to the Helpful Places, not the vendor.

Your rights

Right to Be Informed of AI UseMembers of the public who contact ISC's public enquiries center should be aware that employees may use an AI tool to assist in drafting replies. This disclosure reflects the Government of Canada's commitment to transparency in its use of automated assistance.
Right to a Human ReviewEvery reply sent by ISC's public enquiries center is reviewed and approved by a human employee before dispatch. The AI system does not send replies autonomously. Members of the public can be confident that a person has reviewed any response they receive.

Risks and safeguards

Societal & cultural harmThe system serves Indigenous Services Canada, where enquiries may concern sensitive Indigenous rights, benefits, or cultural matters. An AI generating draft replies from publicly available information may produce culturally inappropriate, inaccurate, or context-insensitive responses.Safeguard: All generated drafts are reviewed by trained ISC employees before being sent; the system is advisory only and human staff retain full decision authority over the final reply.
Reputational harmAn LLM-generated draft that contains hallucinated or incorrect information could, if sent without adequate review, damage the reputation of ISC or mislead a member of the public relying on the response.Safeguard: The system produces drafts only; ISC employees are responsible for reviewing accuracy and appropriateness before any reply is dispatched.