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AI Platform for Building Custom Chatbots and Agents

Inform

What it collects

Operational data
Anonymized data
  • Data files from SharePoint, Dataverse, Azure Search, the internet, and user-uploaded files selected by the chatbot or agent builder as the knowledge base. No personal information is involved per the register.
About behaviour
Anonymized data
  • User queries and interaction inputs typed into chatbots and agents built on the platform. The register states no personal information is involved.
Run by
Global Affairs Canada (GAC)
Where
No fixed location
Kept
Not stated by the Helpful Places.
Shared with
Accountable organization
Your copy
You cannot see the data it holds about you. What you can do

What it is for

Inform

Copilot Studio is a platform used by Government of Canada employees at Global Affairs Canada to build, manage, and deploy their own AI-powered chatbots and agents using internal data sources. Users connect knowledge bases — such as files from SharePoint, Dataverse, or the internet — to create conversational tools that can be deployed on SharePoint, Microsoft Teams, or as standalone apps. The system does not involve personal information, and users are informed when they are interacting with AI.

What it collects and what happens to it

Data taken in

Operational data
Anonymized data
  • Data files from SharePoint, Dataverse, Azure Search, the internet, and user-uploaded files selected by the chatbot or agent builder as the knowledge base. No personal information is involved per the register.
About behaviour
Anonymized data
  • User queries and interaction inputs typed into chatbots and agents built on the platform. The register states no personal information is involved.

Processing

Language Models
  • Large language models underlying the Microsoft Copilot Studio platform, used to power the chatbots and agents that read, interpret, and respond in natural language based on configured knowledge bases.
Search & Retrieval
  • Retrieval from connected data sources — SharePoint, Dataverse, Azure Search, internet, and uploaded files — to ground agent and chatbot responses in relevant content.

What it does

Acting (Agentic AI)
Human decides
  • Copilot Studio enables users to build agents that plan and carry out multi-step tasks, call tools, and compose workflows on behalf of GC employees. Humans initiate and review actions; the agents execute steps within user-defined parameters.
Understanding (Semantic AI)
Human decides
  • Chatbots built on Copilot Studio understand and retrieve meaning from connected knowledge bases — matching user questions to relevant content from SharePoint, Dataverse, Azure Search, or uploaded files.
Creating (Generative AI)
Human decides
  • The chatbots and agents produce new conversational text responses grounded in selected knowledge bases and data sources.

Outputs

Generated content
Anonymized data
  • AI-generated conversational text responses delivered to GC employees through SharePoint, Microsoft Teams, or standalone and integrated apps.

Run by

Global Affairs Canada (GAC)
  • Global Affairs Canada is the federal department deploying Copilot Studio to enable GC employees to build and use AI-powered chatbots and agents.

Government of Canada AI Register — Copilot Studio (2526-GAC-AMC-015)

Built by

Government of Canada
  • The register lists the Government of Canada as the developer; the underlying platform is Microsoft Copilot Studio, a low-code AI development environment provided by Microsoft.

Government of Canada AI Register — Copilot Studio (2526-GAC-AMC-015)

Kept for

Not stated by the Helpful Places.

Shared with

Available to the accountable organization
  • Outputs from the deployed chatbots and agents are available to GC employees within Global Affairs Canada using the respective SharePoint, Teams, or app deployment. The register indicates no personal information is collected or retained.
Not available to me
  • Members of the public do not have access to the chatbots and agents built on this platform. The system is restricted to GC employees at Global Affairs Canada.

Stored

Not stated by the Helpful Places.

How to read the colours

Can it identify you?

Anonymized data
Data about people with the link to who is broken. Stripped of identifiers, blurred, aggregated, or noised so this system can’t reasonably tie a record back to an individual.
Pseudonymous data
Each person’s data is tied to a token (hash, ID, template) that lets this system recognise the same person across events, but the token itself doesn’t reveal a name. Reidentification is possible with extra information.
Identifiable data
The data either contains a direct identifier (name, address, account name, recognisable face or voice, plate number) or carries a token this system uses to look up legal identity during processing.

Who completes the loop?

Human decides
This mode suggests; a person decides what to do next. The AI is always advisory — a human is in the loop on every decision. Example: a triage tool ranks cases for a clinician who chooses which to see first.
Human executes
This mode decides; a person carries out the result. Example: an optimizer plans the day’s trash-collection routes, and drivers run them.
Autonomous
This mode decides and acts on its own. No person reviews each decision or carries out the resulting action.

Definitions from the DTPR standard. Amber is about your data, violet about who decides. The fuller the shape and the deeper the colour, the more identifying the data or the less a person is involved.

What you can do

Ask about this system

Questions go to the Helpful Places, not the vendor.

Your rights

  • Right to Be Informed of AI UseGC employees are informed when they are interacting with an AI system. The register confirms that AI use is disclosed to users.
  • Right to Algorithmic TransparencyThe system is listed on the Government of Canada's public AI register, providing transparency about how Copilot Studio works, what data sources are used, and who is accountable. Contact Global Affairs Canada for further information.

Risks and safeguards

  • Societal & cultural harmAI-generated responses may contain inaccuracies, misinformation, or culturally inappropriate content depending on the knowledge bases selected by individual builders.Safeguard: The platform is restricted to GC employees; users are informed of AI use; the citizen-led development model means builders are responsible for the quality and appropriateness of their own knowledge bases and agent configurations.