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AI Assistant for Labour Code Enquiries

Inform

What it collects that can identify you

Sensitive personal information
Identifiable data
  • The register confirms the system involves personal information. At runtime, officers may input details about the public client's enquiry, which could include personal information about the individual seeking assistance with a Labour Code matter.

Also collects operational data, which is anonymized data.

Run by
Employment and Social Development Canada (ESDC)
Where
No fixed location
Kept
Not stated by the Helpful Places.
Shared with
Accountable organization
Your copy
You cannot see the data it holds about you. What you can do

What it is for

Inform

This internal chatbot helps Employment and Social Development Canada officers answer public enquiries about the Canada Labour Code and related regulations in real time. It uses generative AI and natural language processing to search and summarize complex legal documents. The system is currently in development and is intended for use by Government of Canada employees, not directly by the public. Users are informed when AI is involved in generating a response.

What it collects and what happens to it

Data taken in

Operational data
Anonymized data
  • The system ingests the Labour Program knowledge management materials (client-provided), the Labour Program website content, and Canada Labour Code legal and regulatory documents. These are institutional and legal reference documents, not personal data.
Sensitive personal information
Identifiable data
  • The register confirms the system involves personal information. At runtime, officers may input details about the public client's enquiry, which could include personal information about the individual seeking assistance with a Labour Code matter.

Processing

Language Models
  • The system leverages generative AI language models to navigate complex documents and deliver accurate, real-time responses to enquiries about the Canada Labour Code and related regulations.
Search & Retrieval
  • The chatbot uses AI tools to navigate and retrieve relevant passages from complex legal documents, the Labour Program knowledge base, and the Labour Program website in response to officer queries.

What it does

Creating (Generative AI)
Human decides
  • The system uses generative AI to compose precise, real-time responses to enquiries. A Government of Canada officer (Labour Early Resolution Officer) uses the generated response to assist the public, meaning a human intermediates before the content reaches the end user.
Understanding (Semantic AI)
Human decides
  • Natural Language Processing is used to understand officer queries and navigate complex legal and regulatory documents, extracting relevant information from the Labour Program knowledge base, website, and legal texts.

Outputs

Generated content
Anonymized data
  • The system produces AI-generated textual responses providing information about the Canada Labour Code and related regulations. These responses are presented to Government of Canada officers, who use them to assist members of the public.

Run by

Employment and Social Development Canada (ESDC)
  • Employment and Social Development Canada (ESDC) is the federal department deploying this internal chatbot to support Labour Early Resolution Officers in handling public enquiries about the Canada Labour Code.

Government of Canada AI Register — 2526-ESDC-EDSC-010

Built by

Government of Canada
  • The system was developed by the Government of Canada, indicating internal development rather than a third-party commercial vendor.

Government of Canada AI Register — 2526-ESDC-EDSC-010

Kept for

Not stated by the Helpful Places.

Shared with

Available to the accountable organization
  • The outputs and interactions of the chatbot are accessible to Employment and Social Development Canada and its Labour Early Resolution Officers, who use the responses to handle public enquiries.
Not available to me
  • Members of the public do not have direct access to the chatbot or its outputs. The system is internal to Government of Canada employees (Labour Early Resolution Officers), who mediate its use when responding to public enquiries.

Stored

Not stated by the Helpful Places.

How to read the colours

Can it identify you?

Anonymized data
Data about people with the link to who is broken. Stripped of identifiers, blurred, aggregated, or noised so this system can’t reasonably tie a record back to an individual.
Pseudonymous data
Each person’s data is tied to a token (hash, ID, template) that lets this system recognise the same person across events, but the token itself doesn’t reveal a name. Reidentification is possible with extra information.
Identifiable data
The data either contains a direct identifier (name, address, account name, recognisable face or voice, plate number) or carries a token this system uses to look up legal identity during processing.

Who completes the loop?

Human decides
This mode suggests; a person decides what to do next. The AI is always advisory — a human is in the loop on every decision. Example: a triage tool ranks cases for a clinician who chooses which to see first.
Human executes
This mode decides; a person carries out the result. Example: an optimizer plans the day’s trash-collection routes, and drivers run them.
Autonomous
This mode decides and acts on its own. No person reviews each decision or carries out the resulting action.

Definitions from the DTPR standard. Amber is about your data, violet about who decides. The fuller the shape and the deeper the colour, the more identifying the data or the less a person is involved.

What you can do

Ask about this system

Questions go to the Helpful Places, not the vendor.

Your rights

  • Right to Be Informed of AI UseAI use is disclosed to users. Members of the public interacting with Labour Early Resolution Officers are informed when AI is being used to generate the information they receive. For further information, contact Employment and Social Development Canada.
  • Right to Algorithmic TransparencyThe system is listed in the Government of Canada's AI register, providing transparency about the existence and general purpose of the system. Citizens may consult the register entry for information about how the AI operates in support of Labour Early Resolution Officers.

Risks and safeguards

  • Reputational harmAI-generated responses may contain inaccurate legal information, which if acted upon by officers could harm clients' understanding of their rights or damage their trust in government services.Safeguard: The system is used by trained officers who can verify responses before conveying information to the public, and AI use is disclosed to users.